Customer Service
Customer Service
How can we help? Choose an option below and our Customer Care team will take care of the rest.
Not Covered? Get a Discounted Replacement
If your bracelet has tarnished, discolored, or was lost — situations our warranty doesn't cover — you can order a brand-new replacement at a special Customer Care price. This is a one-time replacement offer per customer. Prices are all-inclusive — shipping and processing are included, with nothing extra at checkout.
Elite — $99.95 · Triple — $69.95 · Double — $59.95 · Single — $49.95
Order a ReplacementUltra Band Warranty
Thank you for your interest in the products of UltraBand USA. This warranty applies only to physical goods purchased from UltraBand USA.
What does this warranty cover?
This warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, UltraBand USA will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
UltraBand USA will repair the product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for physical goods purchased from UltraBand USA is a lifetime warranty from the date of purchase.
What does this warranty not cover?
This warranty does not cover any problem caused by discoloration or lost products. If your bracelet has tarnished, discolored, or was lost, you can order a discounted replacement using the option above. Please contact support@ultrabandusa.com for more information.
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